Antécédents et conséquences de la fidélité au programme relationnel et la fidélité à la marque
AYOUBI L
Service Quality, satisfaction and loyalty in gymnasiums
BANDYOPADHYAY N
Mesure de satisfaction d?une manifestation sportive par l'analyse tétraclasse le cas du running
BOURLIATAUX S
An enjoyable shopping experience enhances store loyalty
CANIO F, PELLEGRINI D, MARTINELLI E, DJEDIDI A
Oppositional loyalty of the individual reality: its antecedents and effects
DJEDIDI A
The Impact of Consumer Knowledge Bias on Narrow-Scope Trust, Broad-Scope Trust, and Relationship Satisfaction
HANSEN T, GRANHOLDT L, JOSIASSEN A, MARTENSEN A, SCHWAB PN
An exploratory study of collinearity effects between antecedents of post- complaint satisfaction
SCHWAB PN
Does Reputation Affect Perceived Risk and Relational Outcomes?
WALSH G