Antécédents et conséquences de la fidélité au programme relationnel et la fidélité à la marque
AYOUBI L

Service Quality, satisfaction and loyalty in gymnasiums
BANDYOPADHYAY N

Mesure de satisfaction d?une manifestation sportive par l'analyse tétraclasse le cas du running
BOURLIATAUX S

An enjoyable shopping experience enhances store loyalty
CANIO F, PELLEGRINI D, MARTINELLI E, DJEDIDI A

Oppositional loyalty of the individual reality: its antecedents and effects
DJEDIDI A

The Impact of Consumer Knowledge Bias on Narrow-Scope Trust, Broad-Scope Trust, and Relationship Satisfaction
HANSEN T, GRANHOLDT L, JOSIASSEN A, MARTENSEN A, SCHWAB PN

An exploratory study of collinearity effects between antecedents of post- complaint satisfaction
SCHWAB PN

Does Reputation Affect Perceived Risk and Relational Outcomes?
WALSH G