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CRM / Customer Satisfaction / Loyalty

HEDONIC OR UTILITARIAN? OCASIONAL OR FINE? THE MODERATING EFFECT OF THE RESTAURANT ON CONSUMER SATISFACTION
ALCANTARA-PILAR Juan Miguel

A Gender Perspective on the Relationship Between Factor Level and Overall Satisfaction With the Mobile Service Provider
BIDMON Sonja

Evaluation of the Quality of Service of the Telecommunications Sector in Spain from the Perspective of User
CARRASCO Ramon Alberto

Underpinnings of Customer Satisfaction and Loyalty in Indian Technology Banking: Comparison between Private and Government Banks
GANGULI Shirshendu