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Spain

HEDONIC OR UTILITARIAN? OCASIONAL OR FINE? THE MODERATING EFFECT OF THE RESTAURANT ON CONSUMER SATISFACTION
ALCANTARA-PILAR Juan Miguel, Rodríguez-López Eugenia , ROJAS-LAMORENA Alvaro José

Evaluation of the Quality of Service of the Telecommunications Sector in Spain from the Perspective of User
CARRASCO Ramon Alberto, FORERO BRICENO Laura Nataly, FRANSISCA BLASCO Maria, GARCIA-MADARIAGA Jesus

EXPLORING THE NEURAL CORRELATES OF E-ASSURANCE AND DIMENSIONALITY OF PERCEIVED RISK IN E-COMMERCE
CASADO-ARANDA Luis Alberto

Customer orientation in pricing practices: the example of the cruise industry
ESPINET RUIS Josep Maria, GASSIOT Ariadna

Variables that affect the purchase intention of Chulucanas ceramics
GARCíA-ARRIZABALAGA Inaki

What can your body tell about your flow state? Dimensionality and heart rate variability analyses of flow
HERRANDO Carolina, Asakawa Kiyoshi, JIMENEZ-MARTINEZ Julio, Martin de Hoyos Maria José

Viewers’ emotional reactions and popularity of audio-visual products during cross-cultural consumption through Social Media
JINJU KIM, LOPEZ SINTAS Jordi

The Impact of Multichannel Integration on the Customer Experience
LILY (XUEHUI) Gao, F JAVIER Sese, IGUACEL Melero

Innovating with customers online: A comparative study of European customers’ motives to co-create
LORENZO-ROMERO Carlota, Constantinides Efthymios, DEL CHIAPPA Giacomo

The influence of social facts on retail customer experience: An analysis of interaction effects.
PEREZ LOPEZ Raul