Reply or not reply to a negative online customer review? Impacts of the temporality and personalization of the brand’s response
LAROUTIS Dimitri, BECK Marie, BECK Marie

Perceived benevolence and telework in confinement: an influence on psychosocial risks?
LAROUTIS Dimitri, DIARD Caroline, HACHARD Véronique

Awareness of online banking services: the case of French customers
LAROUTIS Dimitri, BOISTEL Philippe