Re-examining the determinants and calculation of the Net Promoter Score (NPS): An empirical investigation in the retail sector
MAUBISSON Laurent, MENCARELLI Rémi, RIVIERE Arnaud

The role of flow state on environmental concern: The case of virtual reality educational experiences
MAUBISSON Laurent, BONNETIER Caroline, COUTELLE Patricia

Perception of privacy by mobile applications and user satisfaction: The case of TripAdvisor
MAUBISSON Laurent, BOURLIATAUX-LAJOINIE Stéphane, LEROY Julie, TANG-TAYE Jean-Pierre