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A JOURNEY-CENTRIC APPROACH TO BUSINESS GROWTH: ENHANCING CUSTOMER EXPERIENCE FOR COMPETITIVE EDGE
BLANCO-MORENO Sofia, BAYRAM ARLI Nuran, SANTOS Ramen

THE INFLUENCE OF TIME INVESTED ON INITIAL STAGES OF THE CUSTOMER JOURNEY ON SATISFACTION WITH A SERVICE EXPERIENCE
BLANCO-MORENO Sofia, CASALó Luis, COSTA-FEITO Aroa, SANTOS Ramen