• Author
    • from L to Z
  • Country
  • Subject
  • Language

A JOURNEY-CENTRIC APPROACH TO BUSINESS GROWTH: ENHANCING CUSTOMER EXPERIENCE FOR COMPETITIVE EDGE
SANTOS Ramen, BAYRAM ARLI Nuran, BLANCO-MORENO Sofia

THE INFLUENCE OF TIME INVESTED ON INITIAL STAGES OF THE CUSTOMER JOURNEY ON SATISFACTION WITH A SERVICE EXPERIENCE
SANTOS Ramen, BLANCO-MORENO Sofia, CASALó Luis, COSTA-FEITO Aroa