• Author
    • from L to Z
  • Subject

Service Quality in Virtual Brand Communities (SQ–VBC): Dual-Level Satisfaction, Dissatisfaction, and Loyalty
GAM Abdelkader, NAJJAR-GAM Marwa

From eCRM to e-Loyalty: A Dual-Mediation Model of Trust and Anticipated Satisfaction
GAM Abdelkader, BELLIL Abderrahim , HABOURIA Jilani, OUESLATI May