Sectorial Services

Customers’ acceptance towards self-service technologies and the impact on usage intention using the example of receptionless hotels
BERGER-GRABNER Doris, NAKE Magdalena

THE INFLUENCE OF TIME INVESTED ON INITIAL STAGES OF THE CUSTOMER JOURNEY ON SATISFACTION WITH A SERVICE EXPERIENCE
BLANCO-MORENO Sofia, CASALó Luis, COSTA-FEITO Aroa, SANTOS Ramen

Identifying Tensions Within Organizations: The Contribution of Engeström's Model to Cybersecurity
BOURHIM Ayoub, GUILLET Laurent, LASSALLE Julie, PETR Christine

Unveiling the Drive: Exploring Motivations Behind Cultural Consumption
BOUSIOUTA Chrysoula

Investigation of Ethical Business Practices in a Temporary Employment Agency: The Role of Identification
BRAUN Olivier

ASSESSING TOURIST PREFERENCES AND PERCEPTIONS OF LOCAL WINES IN TRAVEL DESTINATIONS
DEL CASTILLO Edgar Javier Sabina, DEL MAR SERRANO Maria, DíAZ ARMAS Ricardo Jesús, TAñO Desiderio Gutiérrez

Avaliação da Imagem Turística de Cabo Verde no Instagram: Um Estudo Exploratório
ESTEVãO Cristina, ALVES Helena, CAMPóN Ana, LOPES Maria, PEREIRA Carla

Balancing Heritage and Relevance: A Case Study on The Brand Identity of Burberry
GUBENKO Daria

Financial Well-Being: Understanding Risky Borrowing Behavior among Young Adults
HANSEN Torben

Balancing Guest Requirements and Sustainability: A QFD approach for Designing Sustainable Hotel Services
KAMVYSI Konstantina, ANDRONIKIDIS Andreas, GEORGIOU Andreas, GOTZAMANI Katerina

The olfactory dimension in virtual reality experiences in tourism: effects on flow, authenticity, and behavioral intentions
LEVEAU Pierre-Henry, CAMUS Sandra, RICHARD Paul

Sans accès à sa banque en ligne, c’est comme ne pas savoir ce qu’il y a dans son portefeuille ! L'inclusion financière numérique et son impact sur le pouvoir d’achat des ménages
MESSIE PONDIE Thierry, BERRICHE Amira, MBAM Augustin Junior

Sustainability Challenges in the Development of World Expositions
PROSZOWSKA Anita

Birdwatching through an Ecotourism Lens: Factors Influencing Eco-Avitourism Engagement
SAHA Debankur, ANIRBAN Chakraborty

Guiding sustainable business-model transformation for small and medium sized companies: A sustainable customer management framework for corporate banks
SEIFERTH Andreas

A Importância da Sustentabilidade Ambiental na Escolha de Produtos e Serviços Turísticos The Importance of Environmental Sustainability in Choosing Tourism Products and Services
SILVA J, CARDOSO C, SALAZAR A

Towards a better understanding of well-being experiences in luxury hotels
VELARD Jeanne, MUGEL Ophélie

Digital Transformation on Higher Education: A Systematic Literature Review
XAVIER PEDRO Francisco, SIMõES Cláudia